Answers
Who do I contact for help?
Today, us directly. Email us or book a call. Both routes are on the contact page. Once territories are granted, support will route through the franchise operator for your region, because they handle onboarding and disputes locally.
In more detail
No territories have been granted yet, so there is no local operator to route you to. The previous wording promised to point you to one, which was a promise about a structure that does not exist yet.
Local support is the point of the franchise structure. An operator knows your area, your couriers and your restaurant, which is why a dispute is meant to reach them rather than a queue.