Questions, answered directly.
12 questions that come up across retailers, couriers, and franchise operators.
Frequently asked questions.
Do my customers need to install anything?
No. Customers never interact with Scorto at all. They order through whichever channel you already use (FoodPanda, Uber Eats, or your own ordering system) and you keep the relationship. Scorto handles the delivery behind that.
In more detailDoes Scorto connect to FoodPanda or Uber Eats automatically?
Not currently. Orders from third-party platforms are entered into Scorto by the retailer. Direct integration with those systems is outside the current scope.
In more detailWhat does it cost to use my own couriers?
Nothing per delivery. Your platform subscription covers dispatching to your own couriers. A per-delivery fee applies only when you draw on the freelance network.
In more detailCan the network take my drivers during service?
No. A courier on shift with you is not offered network jobs at all. Your shift always comes first. Between shifts, they can take freelance work from the network if they want it. Your drivers stay yours, and they can earn more in their idle hours without costing you anything.
In more detailHow does cash on delivery work?
The courier settles with the retailer up front, then collects the cash from the customer at the door. The retailer is never left exposed to a courier who does not return with the money.
In more detailWhat happens if a courier cancels?
Before pickup, there is no penalty. The retailer is notified immediately and the order is reopened for reassignment. After pickup, the courier is responsible for the full order value, deducted from their balance, and they cannot accept new deliveries until it is cleared.
In more detailHow is proof of delivery captured?
The courier photographs the order at the customer's door. That photograph is attached to the consignment permanently and is the evidence any dispute is judged on.
In more detailHow are disputes and refunds decided?
A retailer files a claim. The system gathers the delivery logs, GPS history, and proof-of-delivery photograph, then a human reviews it. The outcome is a full refund, a partial refund, or a rejected claim.
In more detailWhy do on-time deliveries get five stars automatically?
Because rating every delivery by hand is work nobody does. A delivery completed on time with no dispute is rated automatically; if something went wrong, the retailer files a dispute and overrides it.
In more detailWhen do couriers get paid?
Weekly, through Stripe, for network jobs. Commission and any deductions are broken out per delivery. Work done on shift is paid by the restaurant the courier is attached to, on that restaurant's own terms. A courier who does both sees the two separately.
In more detailWhat does a franchise operator actually do?
They own a defined territory: onboarding the retailers and couriers in it, resolving disputes locally, and earning from the deliveries that happen there. Scorto supplies the software, the payments rail, and the oversight tooling.
In more detailWho do I contact for help?
Today, us directly. Email us or book a call. Both routes are on the contact page. Once territories are granted, support will route through the franchise operator for your region, because they handle onboarding and disputes locally.
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